Resort Representative

Alpine Elements
Published
October 17, 2018
Location
France, France
Category
Job Type

Description

Application Requirements:

Resort Rep

To apply for this role you must possess:

  • Prior experience in events organisation and hosting; you will be organising and delivering superior après ski events for our guests every evening so customer service experience is also essential.
  • In addition, you will be responsible for organising all elements of our guests’ holiday such as ski lessons, lift passes and equipment hire so solid admin and cash handling experience along with a proven track record of meeting sales targets is vital.
  • You will need to deal with any issues that arise during our guests’ stay and communicate with guests efficiently to resolve their problems as quickly as possible so experience of complaint handling is desirable along with a passion for snowsports and the Alpine environment!
  • A full clean UK driving license

 Job Description:

A Resort Representative is the first point of contact for our customers when they arrive on their holiday, so first impressions are key! You will be at the airport to ensure that the transition to resort is smooth, providing them with a wealth of information and knowledge on the way. In resort you will be available to answer any question they may have, and take the stress out of organizing the extras – lift passes, tuition, equipment hire etc. Either as part of a Resort Rep team or as the sole Rep in resort you will run a program of activities suitable to your guests and the resort throughout the week. You will excel in and be passionate about delivering outstanding customer service with a ‘can do’ attitude.

Key Accountabilities & Responsibilities:

 

Customer Focus

  • Be central point of contact & knowledge in resort
  • Transfers to/from airport
  • Represent the company in a professional, well presented manner at all times in compliance with the company uniform policy
  • Conduct morning and evening property visits as well as ad hoc visits where required
  • Organise, promote and conduct welcome meetings
  • Ensure that all customer complaints are resolved to in a timely and efficient manner

 

Operational

  • Organising the purchase and distribution of lift passes, ski hire and ski lessons
  • Providing a Welcome speech so the customers are informed of all resort information and products that Alpine Elements have on offer
  • Developing and distributing resort information. Ensuring Chalet and Hotel notice boards are up to date and hold appropriate and relevant information
  • Keeping accurate accounts of your in resort sales which are communicated with the French Head Office on a weekly basis
  • Safe & secure handling of company monies
  • Complaint handling & problem solving

 

Sales

  • Making sales of ski extras - lift passes, ski hire and ski lessons
  • Running a well organised and well-advertised program of activities suitable for your resort and guests to enhance the customer’s holiday experience

 

Key Relationships:

 

  • Internal: Customers, Senior Resort Representative, Area Manager, Chalet Manager, Hotel manager, general staff
  • External: Suppliers, local authorities, property owners

Person Specification (assessed via application, assessment centre or interview as appropriate):

 

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

 

Personal Qualities

  • Strong social/People skills/Cheerful/Outgoing (E)
  • Motivated/Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)
  • Professional and Reliable (E)

Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving & Complaint Handling (E)
  • Sales Experience (E)
  • Planning / Organisational (E)
  • Literate/Numerate (E)
  • Spoken English to Conversational Level (E)
  • IT, Admin & Social Media (E)
  • Conversational French (HD)

 

Qualifications

  • Full, clean, UK driving licence (E)

 

Experience

  • Relevant / Transferable Work Experience (E)
  • Secure Cash Handling Experience (E)
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