Resort Manager ( Chalets )

Alpine Elements
October 5, 2017
France, France
Job Type


Company Overview:


Alpine Elements Ltd is a medium sized tour operator specialising in ski and summer beach & alpine activity holidays operating throughout France, Greece and St.Anton, Austria, with their sister company iGO SKi offering short ski breaks. We employ up to 200 overseas, seasonal staff, in addition to a permanent head office team, working all year round to deliver the best product for our clients and support for our employees.


Job Description:


As a Resort Manager Chalets with Alpine Elements you are responsible for all aspects of the Chalet properties with in your resort. You will require a high level of experience in resort operations especially in chalets or tour operations within the ski industry. You will deliver training, supervision and performance management of all chalet staff, preparing chalet accounts, negotiating with local suppliers, maintaining strong relationship with Chalet / Property owners as well as ensuring the highest standards of cleanliness and health & safety. This is a challenging yet extremely rewarding role.


To be successful in this role you must have the ability to demonstrate exceptional organisations skills with an adaptable and flexible approach. As a Resort Manager chalets you will have sole responsibility for your resorts administration, budgets, sales targets, secure cash handing and achieving set targets for Customer feedback for Food, Comfort and Cleanliness scores. You will be someone who is passionate about delivering outstanding customer service and cares deeply about every customer’s experience. You will have exceptional attention to detail and constantly strive to raise standards.


Key Accountabilities & Responsibilities:


Customer Focus


  • Represent the companies high standards through compliance with company uniform policy, presentation and professionalism at all times


  • Ensure KPI targets are met for “First Impressions”, Cleanliness & Hygiene, Comfort and Food Scores



Alpine Elements Ltd 2014


  • Ensure a culture of proactive resolution to customer complaints/issues in a timely and efficient manner


  • Through training and feedback ensure that all chalets hosts deliver an appropriate chalet welcome meeting to exceed our guests expectations





  • Deliver preseason training, and ongoing coaching and development of your Chalet Host staff


  • Ensure that all Chalet Hosts are competent to perform their duties at all times
  • Develop and maintain strong relationships with Suppliers and Property Owners


  • To ensure that the chalet program within your designated resort is running smoothly and efficiently at all times


  • Completing weekly Chalet Accounts and Administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being meet


  • Train, develop and discipline your chalet team through motivation, coaching and performance management throughout the season


  • Liaising with your Area Manager to ensure you implement a succession plan for all staff to match their individual needs and needs of the business


  • To develop and maintain relationships with all suppliers



  • Ensure set sales targets are met for Packed Lunch and Chalet Bar sales


Key Relationships:


  • Internal: Area Manager, Regional Head Office Staff, Catering Manager, UK HO Management Team, Resort Staff


  • External: Suppliers, Property Owners, Local Authorities




Person Specification (assessed via application, assessment centre or interview as appropriate):


Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.


Personal Qualities

  • Strong social/People skills/Cheerful/Outgoing (E)
  • Highly Motivated


  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)


  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)


Alpine Elements Ltd 2014


  • Honest and Trustworthy (E)

Skills & Ability


  • Customer Service (E)


  • Communication Skills (E)
  • Problem Solving and Complaint Handling (E)


  • Planning Organisational Skills (E)
  • Literate and Numerate (E)
  • IT / Admin / Social Media (E)


  • Training Mentoring (E)
  • High level of attention to detail (E)


  • Conversational French and/or German (HD)



  • Full UK clean Driving License (HD)
  • Food Hygiene Certificate (E)



  • Relevant Transferable work Experience (E)
  • People/ Team management / Supervisory Experience (E)


  • Secure Cash Handling Experience (E)
  • Catering for up to 14 Guests (E)
  • Catering to 4* (4 course set menu) Standard (E)



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