Alpine Elements
August 26, 2017
Job Type


Company Overview:

Alpine Elements Ltd is a medium sized tour operator specialising in ski and summer beach & alpine activity holidays operating throughout France, Greece and St.Anton, Austria, with their sister company iGO SKi offering short ski breaks. We employ up to 200 overseas, seasonal staff, in addition to a permanent head office team, working all year round to deliver the best product for our clients and support for our employees.

Job Description:


Reporting to the Hotel Manager you will be based in our largest 177 bed hotel, you will be delivering seamless customer service to all of our guests being the first impression and last that guests will have of both the Hotel and the company. You will be the face of the company not only to our customers but also to suppliers, local residents and any other callers to the Hotel. You will ensure that the Reception area is highly organised and clean ensuring it is a pleasant environment for both guests and staff. You will ensure that all requests are dealt with quickly and efficiently exceeding customer’s expectations as you do so.


Key Accountabilities & Responsibilities:


Customer Focus

  • To ensure that the Hotels guests expectations are exceeded at all times
  • Be central point of contact & knowledge in Hotel
  • Represent the company in a professional, well presented manner at all times in compliance with the company uniform policy
  • Ensure that all customer complaints are resolved to in a timely and efficient manner



  • To ensure that the Reception area is a clean and inviting area
  • To put into place a structure for the reception area that will ensure that all staff can follow any procedures to the same standards
  • Developing and distributing resort information. Ensuring Hotel notice boards are up to date and hold appropriate and relevant information
  • Safe & secure handling of company monies
  • Answering the phone to international and national calls




  • Ensuring that there is a safe and secure cash handling process in place for the reception area that all staff can understand, follow and record


Key Relationships:


  • Internal: Hotel Manager, Assistant Manager, Bookeeper/Administrator, Head Chef , Restaurant Supervisor, Housekeeping Supervisor, Bar Supervisor, Resort Representatives, Maintenance
  • External: Suppliers, Local Authority’s, Property Owners


Person Specification (assessed via application, assessment centre or interview as appropriate):


Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.


Personal Qualities

  • Strong social/People skills/Cheerful/Outgoing (E)
  • Highly Motivated (E)
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)

Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving and Complaint Handling (E)
  • Planning Organisational Skills (E)
  • Literate and Numerate (E)
  • IT / Admin / Social Media (E)
  • Training Mentoring (D)
  • Fluent French Speaker (E)


  • Relevant Transferable work Experience (E)
  • Secure Cash Handling Experience (E)
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