Head of Childcare

Mark Warner
September 13, 2018
French Alps, United Kingdom
Job Type


We have fantastic career opportunities within our childcare programme at Mark Warner. Our Head of Childcare have overall management of the childcare department in one of our superb hotels.

As Head of Childcare you’ll have proven management skills and experience leading and supporting a large team. You’ll have an excellent understanding of the dynamics of childcare and guarantee the effective management and organisation of the department whilst ensuring in every children’s club your team deliver the highest level of care in a safe, happy, stimulating environment.

Main Responsibilities


  • Ensure your team deliver an unforgettable holiday experience to parents and children
  • Ensure standards, ratios and conditions of registration are maintained at all times
  • Maintain up-to-date records for all children
  • Implement health and safety policies, ensure fully operational on a daily basis
  • Audit, evaluate and manage risk ensuring any remedial action is taken immediately
  • Establish high standards of organisation and co-ordination within your department
  • Action and monitor any parents’ child-related issues
  • Build and support a strong relationship with the Hotel Manager
  • Ensure nutritional needs of children are met
  • Assist in the development of childcare standards, procedures and information systems
  • Evaluate childcare quality in each department, identify and address areas for development
  • Coordinate all childcare evening services


  • Actively promote the childcare department to all guests, ensuring parents and guardians are well informed about the department, its services and facilities
  • Encourage good communication links between all other departments
  • Establish, develop and maintain professional working relationships with all department managers, local staff and external companies


  • Manage staff reviews, appraisals and any disciplinary or grievances matters
  • Develop a training plan, evaluate training undertaken by your team
  • Ensure all new staff follow an induction programme, are mentored and trained
  • Ensure your team are trained, motivated, appraised and developed in a positive and effective manner
  • Support and supervise all staff with their day-to-day duties
  • Monitor staffing levels and liaise with the Hotel Manager


  • Manage care, maintenance and security of equipment and toys
  • Monitor and control department costs
  • Inventory checks

Abilities and Skills

  • Present a ‘can do’ attitude
  • Team skills
  • Confident, assertive self-motivator, show initiative
  • Flexible approach
  • Customer orientated
  • Organised, be pro-active, a good planner
  • Effective leadership skills
  • Decisiveness
  • Articulate
  • Staff development
  • Patient and sympathetic by nature
  • An affinity with children

Essential Requirements

  • CACHE, NNEB, City & Guilds, BTEC National Diplomas or equivalent qualification to level 3
  • At least 2 years’ experience in a childcare environment
  • Excellent communication and administration skills
  • Ability to use initiative, plan, organise and prioritise work load
  • Experience in Nursery Management
  • Experience with a wide variety of ages
  • Current First Aid Certificate
  • Fluent in English
  • Enhanced disclosure required through the ‘Disclosure and Barring Service (DBS)
  • UK/EU Passport holder
  • UK National Insurance Number
  • UK Bank Account

Package and Benefits

  • Return travel to/from UK
  • Medical insurance
  • Comfortable accommodation
  • All meals
  • Discounted drinks and beauty treatments (dependent on resort)
  • Lift pass, ski equipment hire and discounted lessons for beginners
  • Smart uniform
  • Holiday concessions for friends and family
  • A competitive salary
  • Comprehensive training
  • Opportunity to work year-round
  • Management development
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